Frequently Asked Questions
Everything you need to know about shopping with Kansa
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging to be eligible for a full refund.
Which payment methods do you accept?
Kansa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.